Universal Carpet and Flooring in Irvine, CA Closed now

Reviews about Universal Carpet and Flooring

• ★ ★ ★ ★ ★

  January 01, 2020, by A Google User
  I'm putting 5 stars though my initial experience was not good because they installed our carpet wrong in one room, but thankfully their sales people took our side and lived up to their company's word on the quality and warranty of installation. They had it rectified for us and we could not be happier. I will never forget that. Word of advice though - speak to their sales desk first about any problems (provide evidence, photos, etc.) because their customer service/complaints desk handled things poorly, even after someone came out to view the problem. Because they did what they did, I'd select them again for the next project we have.
• ★ ☆ ☆ ☆ ☆

  December 07, 2019, by Jonathan Begg
  First...floors look great. Holding up well, good quality. Reason I'm giving one star is lack of customer service and warranty coverage. Very frustrating to hear that the strips that are installed between kitchen and family room as well as sliding doors have come up less than one year after installation. Technician claims that it was due to significant water damage. Of course he came right after we had a lot of rain (last month). The biggest problem is that this issue happened months before we had rain. Just got bad enough where we had to call the warranty company. My argument was that the appearance of water damage was from the heavy rains we had over the past few months. However, the rain was not the cause of the strips to come up. I believe this is the case because the strip between the kitchen and the family room came up as well. This did not show any signs of water damage according to the technician. I believe that it was improper installation causing the strips to come up. Disappointing that you have a warranty but there are too many hoops to jump through to get it covered. I have worked for large and small companies in my career and understand that good customer service and warranty coverage are critical to keep long-term customers. I will not be recommending this company to anyone and would caution if you get floors installed. There are plenty of flooring companies out there and I would recommend using them instead of this company.